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Beyond Gold™

Customer Service Skills


With the intensified competition that business faces today, and with virtual product parity, the only differentiating factor in many cases is the quality of customer service.


Beyond Gold™ will help elevate your service above industry levels and increase customer retention and loyalty. Not all customers are the same they need to be treated as individuals and this program helps you make this adjustment.


Through a combination of assessments ,simulations and role-plays, Beyond Gold™ will teach you how to optimize each customer contact. Not only will you resolve more issues to the customer's satisfaction, but you will learn to turn the opportunity into a potential new sale.


Beyond Gold™ Modules:

  • Customer Service Style
  • Customer Service Image
  • Dealing with Difficult Customers
  • Coping with the Stress of Customer Service



Download PDFDownload Beyond Gold™ Fact Sheet (304 Kb)


The Challenge


Do your customers always receive a friendly "ready to help" greeting from customer service?


Do you know your level of customer satisfaction?


Do your customer service people add value to customer contact opportunities?


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