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Adaptive Index™


Communications Screening


Internal Customer Satisfaction


Job Fit™


Performance Development Survey™ (360°)


Selection Testing


Team Inventory


Work Climate Inventory™

Internal Customer Satisfaction Survey


The Internal Customer Satisfaction Survey (ICS) measures how satisfied internal customers are with a department or team.


The ICS measures perceptions of services in three areas:

  • Communication - the ability to speak and listen effectively
  • Productivity - the ability to maintain high levels of efficiency, reliability and quality
  • Responsiveness - the ability to effectively meet customer needs


The ICS will provide your department or work group with a comprehensive picture of your customers perceptions and expectations, as well as your team strengths, weaknesses and areas for improvement.

Sample Report:

 Download PDF Sample ICSQ Survey Report (233 K)








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