Internal Customer Satisfaction
Performance Development Survey™ (360°)
Work Climate Inventory™
Internal Customer Satisfaction Survey
The Internal Customer Satisfaction Survey (ICS) measures how satisfied internal customers are with a department or team.
The ICS measures perceptions of services in three areas:
- Communication - the ability to speak and listen effectively
- Productivity - the ability to maintain high levels of efficiency, reliability and quality
- Responsiveness - the ability to effectively meet customer needs
The ICS will provide your department or work group with a comprehensive picture of your customers perceptions and expectations, as well as your team strengths, weaknesses and areas for improvement.
Sample ICSQ Survey Report (233 K)